We hope you will love our products. If not, please get in touch with us directly; we will always be here to help you. We proudly offer a one-year Warranty and a 90-day money-back guarantee. Please refer to the Return & Refund Policy below for more details to ensure all conditions are met before initiating a return.
One-Year Warranty:
We are pleased to provide a comprehensive one-year warranty for all our products, ensuring your peace of mind. If you receive a damaged or malfunctioning product, please feel free to contact us. We stand ready to replace the item without any extra charges promptly.
90 Days Money Back Guarantee:
Products are eligible for return exclusively within 90 days from the date of delivery and must meet the following criteria:
- Items must be in the original packaging and condition as shipped.
- Return applications must be approved by customer service first.
- Shipping fees are only refundable if items arrive broken or defective.
- Buyers must bear return shipping costs for non-quality related returns.
Refunds:
We will notify you once your return is received and inspected if your refund is approved. If yes, then we will process your refund as soon as possible. Please note that though it usually takes a few minutes, it may take some time for the credit card company or your bank to process the refund. However, if the returned item lost accessories, didn’t stay in the original packaging/condition, or was damaged by the customer’s side, you might not be eligible for a full refund.
How to Return:
If you find our products unsatisfactory, please reach out to us via email initially. Please provide us with comprehensive information about your purchase, such as the order number, the specific problem you encountered, etc. Upon approval, we will furnish you with return guidelines through email detailing how and where to send back your packages. It's imperative to know that any returns made without authorization will not be acknowledged.
Exchanges:
We exchange items only if they are damaged or defective. If you need an exchange, please contact us first.
Customer Support:
Email:hello@shopcheapsextoys.com
Address:17800 Castleton St., Ste 665, City of Industry, CA 91748 U.S.A
